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 What is your Return Policy for Online Purchases?

Quickly and easily return your item(s) through our Returns Centre below!

           ---       - Return Centre -        ---

How long do I have to return my item? 

You have 30 days from the date of purchase to return your item. 


Can I exchange items?

You can simply exchange your item(s) by using our Online Return Centre. 


Return costs and refund details:

We do not cover the shipping cost of returns, and do not offer pre paid return labels. The shipping cost will be covered by the buyer. Refunds will be made as store credit and a gift card with the refunded amount will be emailed to you. No refunds will be processed to the original payment method.

Additional Information on SANTO's Return Policy? 

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip or return invoice from Online Return Centre that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a SANTO E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 3 days of delivery.
  • Return drop-offs are not accepted at our corporate office.
  • In the rare case returns are accepted after the 30 day return time frame the customer will only be refunded in the form of in-store credit - no exceptions.


Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.